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        Search Results - Author:"Michelli, Joseph"

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        The new gold standard

        Book

        The new gold standard

        5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company

        by Michelli, Joseph

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        Library Journal

        The Starbucks experience

        Book

        The Starbucks experience

        5 principles for turning ordinary into extraordinary

        by Michelli, Joseph

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        Library Journal

        When Fish Fly

        Book

        When Fish Fly

        Lessons for Creating a Vital and Energized Workplace - From the World Famous Pike Place Fish Market

        by Yokoyama, John & Michelli, Joseph

        The remarkable story of the Pike Place Fish Market -- told by the owner, who transformed the small company into the world famous business depicted in the bests...

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        Reviewed In:

        Library Journal

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