The new gold standard

5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company

By Michelli, Joseph

 Not Rated. Be the first to rate this product!

ISBN
978-0-07154-833-5
Publisher
New York : McGraw-Hill, c2008.


REVIEWS

Library Journal

Reviewed on July 15, 2008

Not many business books focus intently on a single company, but Michelli (The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary) has done it again with a book about the Ritz-Carlton Hotel Company. This is at first glance a book about luxury. Many books describe a trend toward luxury worldwide; for instance, Michael Silverstein and Neil Fiske's Trading Up: The New American Luxury considers how Americans in particular ...Log In or Sign Up to Read More

Become a Pro


This feature is only available to Pro subscribers. Please log in, or upgrade your subscription.

Add To My List

cover
by

This feature is only available to Pro subscribers. Please log in, or upgrade your subscription.

Export


This feature is only available to Pro subscribers. Please log in, or upgrade your subscription.

Save List Search Query


This feature is only available to Pro subscribers. Please log in, or upgrade your subscription.

Follow Lists


This feature is only available to Pro subscribers. Please log in, or upgrade your subscription.